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Set Up Create Case for Salesforce for Outlook Users


  1. If you haven’t already done so, enable and configure On-Demand Email-to-Case.
  2. Define Email-to-Case destinations (also known as email routing addresses).
  3. Enable the Create Case feature in your configurations, which adds the CreateCases drop-down list button in Outlook.

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Related Questions

  • Set Up Engage for Outlook
  • Create Cases from the Outlook Ribbon with Salesforce forOutlook
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